Skip to main content
Australian-Owned Since 2015 500+ Australian Businesses 5-Second GPS Updates No Lock-in Contracts

Frequently Asked Questions

Frequently Asked Questions

Find answers to common questions about Protekt GPS tracking services.

Getting Started

What is GPS tracking and how does it work?

GPS tracking uses satellite technology to determine and track the precise location of vehicles or assets. Our devices install in your vehicles and transmit location data every 5 seconds to our secure servers, which you can access through our web platform or mobile app.

How long does installation take?

Professional installation typically takes 30-45 minutes per vehicle. We also offer plug-and-play devices that can be self-installed in under 5 minutes.

Do I need to sign a long-term contract?

No! Start with a 30-day free trial, then all our plans are month-to-month with no lock-in contracts. You can upgrade, downgrade, or cancel at any time.

What’s involved in switching from another provider?

We handle the data migration from your current provider, and set up your vehicles, drivers, and geofences for you. With month-to-month plans and a 30-day free trial, you can run both systems side by side before you commit. Use our ROI calculator to compare costs first.

Features & Functionality

How accurate is the GPS tracking?

Our GPS trackers are accurate within 2-5 metres in optimal conditions. The 5-second update frequency ensures you always have near real-time location data.

Can I track my vehicles on my phone?

Yes, we offer native iOS and Android apps with full functionality. You can track vehicles, receive alerts, and run reports from anywhere.

What types of alerts can I set up?

You can configure alerts for:

  • Speeding
  • Unauthorised use (after hours/weekends)
  • Geofence entry/exit
  • Harsh driving behaviours
  • Maintenance reminders
  • Engine faults

How far back can I view historical data?

GPS tracking plans include 12 months of historical tracking data (24 months on Pro Fleet). You can replay routes, generate reports, and analyse patterns for any period within your history window.

Pricing & Billing

What’s included in the monthly fee?

Your monthly fee includes:

  • 4G data connectivity
  • Software platform access
  • Mobile app access
  • Customer support
  • Regular updates

GPS hardware is a once-off purchase of $285 per vehicle (exc. GST), and you own the unit outright.

Are there any setup fees?

There are no setup fees. The only upfront cost is the GPS hardware at $285 per vehicle (exc. GST). After that, you pay only the monthly service fee for each vehicle.

Is GPS tracking tax deductible?

For most businesses, monthly subscription fees are claimable as an operating expense. Hardware you purchase outright, such as GPS units and the Protekt Key Locker, may also qualify for the Federal Government’s $20,000 instant asset write-off for eligible small businesses. Eligibility criteria apply, so speak with your registered tax adviser.

Can I change plans later?

Yes, you can upgrade or downgrade your plan at any time. Changes take effect from your next billing cycle.

Do you offer discounts for large fleets?

Yes, we offer custom pricing for fleets with 20+ vehicles. Contact our sales team for a tailored quote.

Technical Questions

What if I drive in areas with poor mobile coverage?

Our devices store location data internally when out of coverage and automatically upload it once connection is restored. You won’t lose any tracking data.

Is my data secure?

Yes, we use bank-level encryption for all data transmission and storage. Your data is stored on secure Australian AWS servers and never shared with third parties.

Can I integrate with other software?

Yes, our Pro Fleet plan includes API access for integration with other business systems. We support REST APIs and webhooks.

What happens if a device stops working?

We provide free replacement for faulty devices under normal use. Our support team will help diagnose issues and arrange replacement if needed.

Vehicle Compatibility

What types of vehicles can be tracked?

Our GPS trackers work with:

  • Cars and utes
  • Trucks and buses
  • Motorcycles
  • Construction equipment
  • Agricultural machinery
  • Boats and marine vessels
  • Trailers

Do the trackers work with electric vehicles?

Yes, our trackers are fully compatible with electric and hybrid vehicles.

Will installation void my vehicle warranty?

No, our professional installation methods don’t affect vehicle warranties. We use non-invasive installation techniques.

Support & Service

What support is available?

We offer:

  • Phone support during business hours
  • Email support
  • Online knowledge base
  • Video tutorials
  • Live chat on our platform

What if I need help outside business hours?

Our Australian-based team is available during business hours. For critical issues, we have escalation procedures in place to ensure your fleet stays operational.

Can you help train my team?

Yes, we provide free onboarding and training for new customers. We can arrange group training sessions for larger teams.

Still Have Questions?

Can’t find what you’re looking for? We’re here to help!

Call us: 1300 952 530 Email: support@protektgps.com Live chat: Available on our platform

Or book a demo to see our system in action and get all your questions answered.